🌟 Join KEYRUS and help us shape the future! 🌟

Who Are We?

At Keyrus, we're passionate about innovation and technology. We’re a French company with over 28 years of experience, present in 26 countries and with more than 3,500 consultants around the globe. In Colombia, we’ve been leading digital experience and data intelligence solutions for 8 years, helping organizations evolve in the digital era.

🌍 Do you thrive in dynamic and challenging environments?

If you’re passionate about technology and looking for a place where you can grow professionally, Keyrus is the right place for you! Every day brings new challenges and opportunities to learn, evolve, and make a real impact.

We’re looking for a Help Desk Technician to join our Teamwork. As a Help Desk Technician at Keyrus, you’ll support end-users from two US-based clients, ensuring a smooth, professional experience through timely and high-quality technical assistance. You’ll collaborate with both remote and on-site consultants to uphold excellence in service and ticket resolution.

What will your day-to-day look like?

• Provide first-level technical support for hardware, software, and IT systems issues.
• Monitor and manage incoming support requests via the ticketing system.
• Ensure accurate documentation and timely follow-up on all support issues.
• Collaborate with on-site consultants to resolve local IT incidents.
• Deliver user-focused support with clear and professional communication.

Do you have what we’re looking for?

We’d love to meet you if you have:

• 3+ years of experience in Help Desk or IT support, preferably in remote or multi-client environments
• Excellent communication skills in English (both spoken and written)
• Strong troubleshooting skills and a customer service mindset
• Ability to work in fast-paced environments and manage multiple priorities
• Familiarity with macOS (highly desirable)

Work Schedule and Flexibility

• Standard hours: Monday to Friday, 7:00 AM to 4:00 PM (EST)
• Occasional coverage on holidays (rotation basis with the team)

Why Keyrus?

• A 100% remote position with a stable and structured work schedule 🏠
• A multicultural team and exposure to US-based client environments 🌎
• Opportunities to grow and evolve toward system and network administration responsibilities 🚀
• A professional and collaborative culture that values initiative and learning 📈

We want you to feel part of Keyrus from day one! 🤝

If you’d like to learn more about us, visit: https://keyrus.com/latam/es/home

At Keyrus, we believe in diversity. That’s why we evaluate only the technical and behavioral aspects of our candidates. We encourage everyone to apply—regardless of gender, age, ethnicity, religion, identity, or condition. Discrimination has no place in our team.

We hope to see you in the process! 😉