Why Keyrus, Why Now!

Keyrus is an international group of 2,800 consultants and experts across 28 countries, built on a single conviction: AI does not transform businesses. Architected intelligence does. For more than 30 years, we have been building the data foundations that make intelligent systems work — designing the Operating System of the intelligent enterprise, where intelligence is embedded into the core of business processes to create sustainable value: we operationalise intelligence.

AI does not replace humans. It repositions us to a place no system can follow: understanding, deciding, designing, and creating. At Keyrus, you will not just develop skills—you will develop judgment. Every device you configure, every issue you resolve, and every process you improve contributes to a more connected and productive organization.

Over time, you will develop into a technology professional who understands that great user experiences are built on reliable systems, proactive support, and operational excellence. This is the beginning of your journey to become a Keyrus Architect of Intelligence.

Technology amplifies. Keyrus culture differentiates. Industrial discipline connects the two.

🚀 What You'll Architect

As an IT Support Apprentice, you will help architect the day-to-day technology experience that enables Keyrus teams to collaborate, innovate, and deliver value. You will work alongside experienced IT professionals while developing practical skills in technical support, device management, and operational processes.

• Support preventive and corrective maintenance activities for computers and workplace technology

• Configure laptops, desktops, and peripheral devices following IT standards and security guidelines

• Install, update, and validate software required for internal users and business operations

• Prepare, organize, and package equipment for onboarding, replacements, and logistics processes

• Provide Level 1 technical support, assisting users with hardware, software, and basic connectivity issues

• Document support activities, configurations, and recurring solutions to improve operational knowledge

• Collaborate with IT teams to maintain a reliable and efficient workplace technology environment

• Contribute to continuous improvement initiatives that simplify support processes and enhance user experience

🧠 Who You Are

• You enjoy solving technical problems and helping people work more efficiently

• You are organized and understand the importance of following structured processes

• You pay attention to detail and take pride in delivering reliable, high-quality work

• You approach challenges with curiosity and a willingness to learn from experienced professionals

• You communicate clearly and maintain a positive, service-oriented attitude

• You see technology support as an essential part of enabling business success

• You contribute to a collaborative environment where knowledge sharing and continuous improvement are valued

🛠️ What You Bring

Qualifications / Certifications

• Currently enrolled in a SENA Technology program focused on Computer Maintenance, IT Support, Systems, or a related field

• Eligible to sign a SENA Apprenticeship Contract

• Interest in developing a career in Information Technology and Technical Support

Technical Skills

• Basic understanding of computer hardware and operating systems

• Interest in preventive and corrective maintenance processes

• Ability to install and configure software applications

• Basic knowledge of device configuration and workplace technology support

• Ability to document processes and organize technical information

• Strong willingness to learn IT support methodologies and best practices

⭐ Nice-to-haves

• Strong organizational skills and attention to detail

• Experience documenting technical procedures or operational activities

• Assertive communication and customer service orientation

• Basic English proficiency

• Interest in workplace technology, endpoint management, and IT operations

🎯 What Makes You Successful

• Excellent communication skills and a collaborative approach to supporting internal users

• Demonstrates responsibility, organization, and ownership in day-to-day tasks

• Comfortable learning new technologies and adapting to evolving business needs

• Brings a service-oriented mindset focused on creating positive user experiences

• Proactively identifies opportunities to improve processes and documentation

• Contributes to a culture of reliability, teamwork, and continuous learning

Role Details

📍 Location: Bogotá
💼 Contract: SENA Apprenticeship
🌐 Work Model: On-site
🚀 Level: Apprentice

Rewards - What We Offer at Keyrus

• 100% remote work

• International and multicultural projects

• Opportunities to work with leading technologies in the Digital Commerce ecosystem

• Access to training programs and continuous professional development

• Professional growth opportunities and internal mobility

• A culture built on collaboration, innovation, and continuous learning

🌍 What We Stand For

• Collective Intelligence — Collaboration across expertise, functions, and geographies makes it possible to combine know-how and deliver more comprehensive responses to client challenges.

• Reliability — The ability to deliver complex projects with rigour is one of the pillars of our client relationship.

• Pragmatism — Prioritising concrete impact and measurable value over abstract technological discourse.

• Entrepreneurial Spirit — Curiosity, energy, and freedom are the foundations of our culture; they enable initiative and sustained innovation.

ABOUT KEYRUS

At Keyrus, we help organizations move from experimental AI to industrialized AI, from isolated agents to orchestrated systems, and from insight to execution. This is the discipline we call being an Architect of Intelligence. Designing the Operating System of the intelligent enterprise, where intelligence is embedded into the core of business processes to create sustainable value: we operationalize intelligence.

Powered by our proprietary Human Orchestrated Model™ (HOM), we architect reliable:

• Intelligence Foundations

• Human in Command governance

• Performance Steering

To create intelligent environments where technology amplifies human capabilities and performance compounds over time.

With 30+ years of expertise and 2,800 employees across 28 countries, we help organizations go beyond transformation: to build adaptive, resilient, and continuously improving intelligent organizations.

AI does not transform businesses. Architected intelligence does.

Keyrus is listed on Euronext Growth Paris. (ALKEY – ISIN Code: FR0004029411 – Reuters: KEYR.PA – Bloomberg: ALKEY: FP).

For more information: www.keyrus.com