As Senior Salesforce Administrator, you’ll play a vital role at Keyrus. We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback and designing best practice solutions. Our Salesforce user experience is of great importance to us, therefore the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.

We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. He/She should be comfortable liaising with users and enjoy learning new business processes in order to translate them into technical solutions.

To ensure success as a Salesforce administrator, you should possess extensive knowledge of Salesforce System Administration and the ability to work in a fast-paced environment. Salesforce Administrators ensure that their Salesforce expertise translates into optimized sales department operations.

Role & Responsibilities:

Meeting Client requirements

• Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements
• Lead client sessions to gather, define, and document business requirements
• Demonstrate solution functionality to business stakeholders as needed

Project Management

• Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support
• Participate in training content development and Administrator and end-user training delivery
• Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization

Technical Support

• Design and participate in end-user acceptance testing
• Document requirements in the form of use cases
• Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
• Participate in declarative system configuration
• Provide technical and functional expertise to project teams

Essential Qualifications:

• Fluent English C1+
• 3+ years experience as a Salesforce Administrator or Strategy related role
• Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud
• 2+ years of CRM experience and proven understanding of a full software development lifecycle, preferred
• Experience leading projects in process improvement, change management, organizational transformation, requirements management, and/or facilitating workshops
• Experience with agile development tools such as JIRA
• Familiarity with data analysis tools and methodologies
• Strong consulting, problem solving, and critical thinking skills
• Collaborative and consultative work style
• Strong written, verbal and presentation communication skills
• Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint)
• Skilled at defining and documenting business processes and requirements for ongoing system improvement initiatives
• Content knowledge - Experience designing and implementing Salesforce solutions
• Analytical techniques - Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts
• System configuration - Ability to effectively design a scalable solution to meet client business needs, and participate in system configuration when necessary
• Project management - Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods
• Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations
• Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs

Join us at Keyrus Colombia!

If you want to know more about us, we invite you to visit our website: http://www.keyrus.com/co/

Keyrus believes in diversity, and, for that reason, only evaluates the technical and behavioral aspects in their candidates. We encourage everybody to participate in our hiring processes, no matter their gender, age, ethnicity, religion, however they may identify themselves or conditions they may have. We do not allow any type of discrimination in our team.